Professional Summary

Organised Office Assistant with 5+ years of experience supporting day-to-day operations in busy administrative environments. Strong in document control, scheduling, and internal coordination, with a proven record of improving workflow efficiency and response times.

Work Experience

Office Assistant May 2021 – Present
Harper & Cole Consulting • Leicester, UK
  • Coordinated daily administrative tasks including calendars, correspondence, document preparation, and records management for a 35-person office.
  • Improved internal response time to operational requests by 22% by introducing a simple priority-tracking workflow.
  • Managed meeting logistics, room bookings, and travel arrangements while reducing scheduling conflicts.
  • Supported onboarding paperwork and supplier communication to keep office processes running smoothly.
Administrative Assistant Feb 2018 – Apr 2021
BlueStone Property Group • Nottingham, UK
  • Provided administrative support to sales and operations teams, maintaining accurate documentation and client records.
  • Processed incoming queries and routed tasks to appropriate teams, helping improve task closure speed.
  • Assisted with invoice preparation, filing, and weekly reporting to support management visibility.
  • Helped standardise file naming and folder structure, reducing document retrieval time across departments.
Reception and Admin Clerk Jul 2016 – Jan 2018
City Care Services • Derby, UK
  • Handled front-desk enquiries, appointment scheduling, and routine office administration in a fast-paced service setting.
  • Maintained high data accuracy in client records while managing call and email follow-up tasks.
  • Supported senior administrators with document formatting and compliance-related paperwork.

Education

Level 3 Diploma in Business Administration Sep 2014 – Jun 2016
Derby College • Derby, UK
  • Training in office operations, professional communication, records management, and business administration fundamentals.

Skills

Administration
Document and Records Management - Advanced Calendar and Meeting Coordination - Advanced
Operations
Data Entry Accuracy - Advanced Task Prioritisation - Advanced
Communication
Email and Correspondence Handling - Advanced
Technology
MS Office (Word, Excel, Outlook) - Advanced
Collaboration
Internal Team Coordination - Advanced
Compliance
Confidential Information Handling - Advanced

Languages

English Native or Bilingual Proficiency

Courses & Training

Business Administration and Office Systems Nov 2023
  • Advanced office workflow organisation, communication standards, and practical admin process control.