Organised Office Assistant with 5+ years of experience supporting day-to-day operations in busy administrative environments. Strong in document control, scheduling, and internal coordination, with a proven record of improving workflow efficiency and response times.

Work Experience

Office Assistant May 2021 – Present
Harper & Cole Consulting • Leicester, UK
  • Coordinated daily administrative tasks including calendars, correspondence, document preparation, and records management for a 35-person office.
  • Improved internal response time to operational requests by 22% by introducing a simple priority-tracking workflow.
  • Managed meeting logistics, room bookings, and travel arrangements while reducing scheduling conflicts.
  • Supported onboarding paperwork and supplier communication to keep office processes running smoothly.
Administrative Assistant Feb 2018 – Apr 2021
BlueStone Property Group • Nottingham, UK
  • Provided administrative support to sales and operations teams, maintaining accurate documentation and client records.
  • Processed incoming queries and routed tasks to appropriate teams, helping improve task closure speed.
  • Assisted with invoice preparation, filing, and weekly reporting to support management visibility.
  • Helped standardise file naming and folder structure, reducing document retrieval time across departments.
Reception and Admin Clerk Jul 2016 – Jan 2018
City Care Services • Derby, UK
  • Handled front-desk enquiries, appointment scheduling, and routine office administration in a fast-paced service setting.
  • Maintained high data accuracy in client records while managing call and email follow-up tasks.
  • Supported senior administrators with document formatting and compliance-related paperwork.

Education

Level 3 Diploma in Business Administration Sep 2014 – Jun 2016
Derby College • Derby, UK
  • Training in office operations, professional communication, records management, and business administration fundamentals.

Skills

Administration
Document and Records ManagementAdvanced Calendar and Meeting CoordinationAdvanced
Operations
Data Entry AccuracyAdvanced Task PrioritisationAdvanced
Communication
Email and Correspondence HandlingAdvanced
Technology
MS Office (Word, Excel, Outlook)Advanced
Collaboration
Internal Team CoordinationAdvanced
Compliance
Confidential Information HandlingAdvanced

Languages

English (Native or Bilingual Proficiency)

Courses & Training

Business Administration and Office Systems Nov 2023
  • Advanced office workflow organisation, communication standards, and practical admin process control.